37jili FAQ — Your Questions, Answered

The minimum age to register and play at 37jili is 21 years old. This is a strict legal requirement under Philippine gaming regulations. We verify the age of every player during the KYC process. Any account found to belong to a player under 21 will be immediately suspended, and any winnings will be forfeited. We take underage gaming very seriously and have zero tolerance for violations of this rule.

37jili accepts the following Philippine government-issued IDs for KYC verification:

• PhilSys National ID (ePhilID)
• Philippine Passport
• SSS / UMID Card
• Driver's License (LTO)
• PRC Professional ID
• Voter's ID / COMELEC ID
• Postal ID

Please ensure your ID is valid, not expired, and that the photo and details are clearly visible. Blurry or cropped images will be rejected and will delay your verification.

No. Each player is permitted to hold only one 37jili account. Creating multiple accounts — whether under the same name or different names — is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and the forfeiture of any balances. If you have forgotten your login details, use the password reset function on the login page or contact our support team.

Go to the 37jili Login page and click Forgot Password. Enter the email address or mobile number linked to your account. You will receive a one-time password reset link or code. Follow the instructions to set a new password. For security, choose a password that is at least 8 characters long and includes a mix of uppercase letters, lowercase letters, numbers, and symbols. If you do not receive the reset email, check your spam folder or contact our 24/7 support team.

You can update certain details — such as your email address, mobile number, and preferred language — directly from your Account Settings after logging in. However, changes to your full name or date of birth require identity re-verification and must be requested through our support team at [email protected]. This is to prevent fraud and ensure the integrity of our KYC records.

If you wish to close your account, please contact our support team at [email protected] with your account details and the reason for closure. Before closing, ensure that you have withdrawn any remaining balance. Account closure requests are typically processed within 2 business days. If you are closing your account due to concerns about your gaming habits, we strongly encourage you to consider our self-exclusion tool as an alternative — it provides the same protection while keeping your account on record for future reference.

37jili is primarily designed for players based in the Philippines. Access from certain other jurisdictions may be restricted depending on local laws and regulations. It is the player's responsibility to ensure that online gaming is legal in their jurisdiction before registering. Players must be physically located in a permitted region and must comply with all applicable local laws when using the 37jili platform.

37jili supports a wide range of Philippine payment methods, including:

• E-wallets: GCash, PayMaya
• Banks: BPI, BDO, Metrobank, and other major Philippine banks via online bank transfer
• Over-the-counter: Selected convenience store and payment centre options

All transactions are processed in Philippine Peso (PHP). We do not charge deposit fees, though your bank or e-wallet provider may apply their own transaction charges.

GCash deposits to 37jili are typically credited instantly or within a few minutes. If your deposit has not appeared after 15 minutes, please check that the transaction was successful on your GCash app and that you followed the correct deposit steps. If the issue persists, contact our support team with your GCash transaction reference number and we will resolve it promptly.

The minimum deposit amount at 37jili varies by payment method. As a general guide, GCash and PayMaya deposits start from as low as ₱100, while bank transfers may have a higher minimum depending on the bank's own transfer limits. Please check the deposit page within your 37jili account for the current minimum and maximum limits for each payment method.

37jili does not charge any fees on deposits made to your account. However, please be aware that your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, etc.) may apply their own transaction or service fees. We recommend checking with your payment provider before making a deposit if you are concerned about third-party charges.

No. All deposits must be made from a payment account that is registered in your own name. Depositing from a third-party account — whether a family member's, friend's, or any other person's — is a violation of our Terms & Conditions and anti-money laundering policies. Such deposits may be flagged, frozen, or returned, and your account may be suspended pending investigation.

Log in to your 37jili account and go to Account Settings > Responsible Gaming > Deposit Limits. You can set a daily, weekly, or monthly deposit cap. Lowering your limit takes effect immediately. Increasing your limit requires a 24-hour cooling-off period to protect you from impulsive decisions. This tool is free to use and available to all registered players. For more information, visit our Responsible Gaming page.

Withdrawal processing times at 37jili depend on your chosen method:

• GCash / PayMaya: 1–3 hours after approval
• BPI / BDO / Metrobank: 1–3 business days
• Other bank transfers: Up to 3–5 business days

Withdrawal requests are reviewed by our finance team before processing. Requests submitted on weekends or Philippine public holidays may take slightly longer. You will receive a notification once your withdrawal has been approved and sent.

The minimum withdrawal amount at 37jili is generally ₱200 for e-wallet withdrawals (GCash, PayMaya) and ₱500 for bank transfers. Maximum withdrawal limits per transaction and per day also apply and are displayed on the withdrawal page within your account. If you need to withdraw a large amount, please contact our support team in advance to ensure smooth processing.

Common reasons for withdrawal delays or rejections include:

• Incomplete KYC verification — your account must be fully verified before withdrawals are processed
• Active bonus wagering requirements that have not yet been met
• Withdrawal details that do not match your registered account name
• Suspected fraudulent activity or a security review triggered on your account
• Technical issues with the payment provider

If your withdrawal has been delayed beyond the expected timeframe, contact our support team at [email protected] with your withdrawal reference number.

Yes. All players must complete KYC (Know Your Customer) identity verification before their first withdrawal can be processed. This is a regulatory requirement and is in place to protect both you and the integrity of the platform. Verification requires a valid Philippine government-issued ID and may include proof of address. Once verified, subsequent withdrawals are processed without additional identity checks unless our security systems flag unusual activity.

As a general rule, withdrawals must be made to the same payment method and account used for deposits. This is an anti-money laundering requirement. If you need to withdraw to a different account — for example, because your GCash number has changed — please contact our support team before submitting the withdrawal request. We will guide you through the verification steps required to update your withdrawal details.

37jili offers a range of bonuses and promotions for both new and existing players. These include welcome deposit bonuses, reload bonuses, free spins on selected slot games, cashback offers, and special promotions tied to Philippine events and holidays. Bonus availability and terms change regularly, so check the Promotions section of your 37jili account for the latest offers. All bonuses are subject to wagering requirements and terms.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet your bonus amount before you can withdraw any winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus winnings become withdrawable. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms before claiming an offer.

Most bonuses at 37jili are claimed directly from the Promotions section inside your account. Some bonuses are automatically credited upon qualifying deposit, while others require you to enter a promo code or click an opt-in button before making your deposit. Always read the bonus terms carefully before claiming — particularly the minimum deposit amount, eligible games, and wagering requirements. Bonuses claimed incorrectly (e.g., without entering the required promo code first) cannot be retroactively applied.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the applicable wagering requirements have been fully met. If you attempt to withdraw before completing the wagering requirements, the bonus and associated winnings will be forfeited. Your real-money balance (funds deposited without a bonus) is generally available for withdrawal at any time, subject to standard verification and processing requirements.

Bonuses may be cancelled or removed for several reasons, including:

• The bonus expiry date passed before wagering requirements were completed
• A withdrawal was requested before the wagering requirements were met
• The bonus was claimed in violation of the promotion's terms (e.g., using multiple accounts)
• Irregular betting patterns were detected that violate our bonus abuse policy

If you believe your bonus was removed in error, contact our support team at [email protected] with your account details and bonus reference.

37jili offers a comprehensive game library built for Filipino players:

• Slots: Hundreds of online slot titles from leading providers, including classic 3-reel slots, video slots, and jackpot slots
• Bingo: Multiple bingo rooms with varying ticket prices and prize pools, running throughout the day
• Live Casino: Real-time tables including baccarat, roulette, blackjack, and Filipino-favourite games with live dealers
• Sports Betting: Pre-match and live betting on PBA, NBA, UFC, boxing, football, and more
• Nine: The popular Filipino card game available in multiple formats and stake levels

Yes. All games on the 37jili platform use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our slot and table games are sourced from reputable providers whose RNG systems are regularly audited by independent testing laboratories. Live casino games are streamed in real time from professional studios with physical cards and wheels, providing an additional layer of transparency.

Return to Player (RTP) is a theoretical percentage indicating how much a slot game pays back to players over a very large number of spins. For example, a slot with a 96% RTP will, on average, return ₱96 for every ₱100 wagered over time. RTP is calculated over millions of spins and does not guarantee individual session results. The RTP for each slot game at 37jili is listed in the game's information panel. Most of our slots have RTPs ranging from 94% to 97%.

Yes. The 37jili platform is fully optimised for mobile play. You can access all games — slots, bingo, live casino, sports betting, and Nine — directly through your mobile browser on Android or iOS without needing to download a separate app. The mobile interface is responsive and designed for smooth gameplay on smaller screens. For the best experience, use a stable internet connection (WiFi or a strong LTE/5G signal).

If your internet connection drops during a game, the round in progress will be resolved by the game server according to its standard rules. When you reconnect and return to the game, you will be able to see the outcome of the interrupted round. For slot games, any spin that was already initiated will be completed server-side. For live casino games, the dealer will continue the round and the result will be recorded. Your account balance will reflect the correct outcome once you log back in.

To place a sports bet, log in to your 37jili account and navigate to the Sports section. Browse available events — including PBA, NBA, UFC, boxing, and international football — and click on the odds for the outcome you want to back. Your selection will be added to your bet slip. Enter your stake amount in PHP, review the potential payout, and confirm your bet. Both pre-match and live in-play betting are available. Minimum bet amounts are displayed on the bet slip.

37jili uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, please read our Privacy Policy.

If you suspect that someone has accessed your 37jili account without your permission, take the following steps immediately:

• Change your password right away via Account Settings or the Forgot Password link on the login page
• Contact our support team at [email protected] to report the incident and request a temporary account lock
• Check your recent transaction history for any unauthorised activity
• Update the password on your linked email account as well

We recommend enabling two-factor authentication (2FA) on your account for an extra layer of security.

37jili does not sell your personal information to third parties. We may share limited data with trusted service providers (such as payment processors and identity verification partners) strictly for the purpose of operating the platform and complying with legal obligations. Any third-party partners we work with are contractually bound to handle your data securely and in accordance with applicable privacy laws. For more details, see our Privacy Policy.

Here are our top tips for keeping your 37jili account secure:

• Use a strong, unique password — at least 8 characters with a mix of letters, numbers, and symbols
• Never share your login credentials with anyone, including people claiming to be 37jili staff
• Enable two-factor authentication (2FA) in your Account Settings
• Always log out after playing, especially on shared or public devices
• Be cautious of phishing emails or messages — 37jili will never ask for your password via email or chat
• Keep your registered email and mobile number up to date so you can receive security alerts

37jili provides a full suite of responsible gaming tools available to all registered players at no cost:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit
• Session Time Limits: Receive alerts or automatic logouts after a set playing duration
• Loss Limits: Cap the amount you can lose within a defined period
• Cool-Off Period: Take a short break from gaming (24 hours to 6 weeks) without permanently closing your account
• Self-Exclusion: Exclude yourself from the platform for a minimum of 6 months or permanently
• Reality Checks: On-screen reminders showing how long you have been playing and your net session result

All tools are accessible from Account Settings > Responsible Gaming. For more information, visit our Responsible Gaming page.

To self-exclude, log in to your account and go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your exclusion period — options range from 6 months to permanent exclusion. Once activated, your account will be immediately suspended and you will not be able to log in or create a new account during the exclusion period. Self-exclusion takes effect instantly and cannot be reversed during the chosen period. If you are struggling with your gaming habits, we strongly encourage you to use this tool without hesitation.

Problem gambling can affect anyone. Common warning signs include:

• Spending more money or time gambling than you intended
• Chasing losses — continuing to play to try to win back money you have lost
• Neglecting work, family, or personal responsibilities because of gambling
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when not gambling
• Lying to family or friends about your gambling activity

If you recognise any of these signs in yourself or someone you know, please reach out for help. 37jili's support team is available 24/7, and you can also contact PAGCOR's responsible gaming resources for professional assistance. Remember: gambling should always be entertainment, not a source of income.

Yes, absolutely. Setting limits does not affect your account status — you can continue playing within the boundaries you have set. Deposit limits, loss limits, and session time limits are all designed to help you stay in control while still enjoying the 37jili platform. Lowering any limit takes effect immediately. If you want to increase a limit, a mandatory 24-hour waiting period applies to give you time to reconsider. We encourage all players to set limits proactively, not just when problems arise.

No. 37jili is strictly for players aged 21 and above, in accordance with Philippine gaming regulations. We have robust age verification measures in place during registration and KYC. If we discover that a player is under 21, their account will be immediately closed, all winnings will be forfeited, and any deposits will be returned. We also encourage parents and guardians to use parental control software to prevent minors from accessing online gaming platforms. Protecting young people from gambling harm is a responsibility we take very seriously.

37jili is compatible with all modern web browsers including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. The platform works on desktop computers, laptops, tablets, and smartphones running Android or iOS. For the best experience, we recommend keeping your browser updated to the latest version. JavaScript must be enabled in your browser settings for the platform to function correctly.

Slow or failed game loading is usually caused by one of the following:

• A slow or unstable internet connection — try switching from mobile data to WiFi or vice versa
• An outdated browser — update to the latest version of Chrome, Firefox, or Safari
• Browser cache issues — clear your browser cache and cookies, then reload the page
• Browser extensions blocking content — try disabling ad blockers or VPN extensions temporarily
• Scheduled platform maintenance — check our announcements for any downtime notices

If the issue persists after trying the above, contact our support team at [email protected] with details of the game, your device, and browser version.

Our customer support team is available 24 hours a day, 7 days a week, including Philippine public holidays. You can reach us via:

• Live Chat: Available directly within your 37jili account — the fastest way to get help
• Email: [email protected] — for detailed queries, account issues, or document submissions

When contacting support, please have your account username or registered email address ready to help us assist you faster. For urgent issues such as suspected unauthorised account access, use Live Chat for the quickest response.

37jili is fully accessible via your mobile browser without needing to download a dedicated app. Simply visit the 37jili website on your Android or iOS device and you will get a fully optimised mobile experience. You can add the site to your home screen for quick access — on Chrome, tap the menu and select Add to Home Screen; on Safari, tap the Share button and select Add to Home Screen. This gives you an app-like experience without taking up storage space on your device.