Our Responsible Gaming Philosophy
At 37jili, responsible gaming is not just a compliance checkbox — it is a core part of how we operate. We believe that online gaming should be a source of entertainment and excitement, not stress or financial hardship. Every feature we build, every promotion we run, and every policy we set is reviewed through the lens of player wellbeing.
We serve a diverse community of Filipino players from Manila to Cebu, Davao to Quezon City, and everywhere in between. We understand that gaming habits vary widely, and that some players may be more vulnerable than others. That is why we have invested in a comprehensive responsible gaming framework that gives every player the tools they need to stay in control — regardless of whether they play slots, bingo, live casino games, or sports betting.
The 21+ Age Requirement
Philippine law and PAGCOR regulations are clear: online casino-style gaming is strictly for adults aged 21 years and above. 37jili enforces this requirement rigorously through our Know Your Customer (KYC) verification process. Every new player must submit a valid government-issued Philippine ID — such as a PhilSys National ID, passport, SSS/UMID card, or driver's license — before they can make a deposit or place a real-money bet.
We do not allow any player to bypass age verification. If we have reason to believe that a player is under 21, we will immediately suspend the account pending verification. Any winnings accumulated by an underage player will be forfeited, and the account will be permanently closed.
Parents and Guardians: If you share a device with younger family members, please ensure that your 37jili account is protected with a strong, unique password and that you log out after every session. Consider using parental control software to prevent minors from accessing online gaming platforms.
Understanding Problem Gambling
Problem gambling — sometimes called gambling disorder — is a recognised condition that can affect anyone, regardless of age, income, or background. It is characterised by a persistent and recurring urge to gamble despite negative consequences to one's finances, relationships, mental health, or daily life.
In the Philippines, problem gambling is a growing concern, particularly as online gaming becomes more accessible. At 37jili, we take this seriously. Our responsible gaming tools are designed to help players recognise early warning signs and take action before a problem develops into a crisis.
Common warning signs of problem gambling include:
- Spending more time or money on gaming than intended
- Feeling the need to bet larger amounts to get the same level of excitement
- Chasing losses — continuing to play in an attempt to win back money already lost
- Lying to family members or friends about gaming habits
- Using gaming as a way to escape problems, stress, or negative emotions
- Neglecting work, school, family, or personal responsibilities because of gaming
- Experiencing financial difficulties as a direct result of gaming
If any of these signs sound familiar, please do not wait. Use our self-exclusion tool, contact our support team, or reach out to a professional counselling service. Early intervention makes a significant difference.
How to Use Self-Exclusion at 37jili
Self-exclusion is the most powerful responsible gaming tool available on the 37jili platform. When you self-exclude, your account is fully locked — you cannot log in, deposit, or place bets for the duration of your chosen exclusion period. All promotional communications are also stopped immediately.
To activate self-exclusion on your 37jili account:
- Log in to your 37jili account and navigate to Account Settings.
- Select Responsible Gaming from the settings menu.
- Choose Self-Exclusion and select your preferred duration (minimum 6 months, or permanent).
- Confirm your choice. The exclusion takes effect immediately and cannot be reversed during the exclusion period.
If you wish to self-exclude but are having difficulty accessing your account settings, please contact our 24/7 support team directly at and we will process the exclusion on your behalf without delay.
Important: Self-exclusion at 37jili applies to the 37jili platform only. If you are concerned about your gaming across multiple platforms, we encourage you to contact PAGCOR directly for information about broader exclusion options available under Philippine gaming regulations.
Responsible Gaming and Your Finances
One of the most important principles of responsible gaming is to only ever play with money you can afford to lose. Gaming should be funded from your discretionary entertainment budget — never from money set aside for rent, utilities, food, education, or other essential expenses.
37jili supports a wide range of Philippine payment methods including GCash, PayMaya, BPI, BDO, and Metrobank. Regardless of which method you use, we encourage you to set a personal gaming budget before you start playing and to stick to it. Our deposit limit tool makes this easy — set your limit once and let the platform enforce it for you.
Never borrow money to fund gaming. If you find yourself considering a loan, credit card advance, or asking friends and family for money to play, this is a serious warning sign that your gaming may have become a problem. Please reach out for help immediately.
Support Resources for Filipino Players
37jili is committed to connecting players who need help with the right support resources. If you or someone you know is struggling with problem gambling, the following organisations can provide confidential assistance:
- PAGCOR Responsible Gaming Programme: The Philippine Amusement and Gaming Corporation operates a responsible gaming programme that includes player education, counselling referrals, and exclusion support. Contact PAGCOR directly for more information.
- National Center for Mental Health (NCMH): The NCMH provides mental health services across the Philippines, including support for behavioural addictions. Located in Mandaluyong City, Metro Manila.
- Gamblers Anonymous Philippines: A peer support fellowship for people who have a gambling problem and want to stop. Meetings are held in various locations across Metro Manila and other major cities.
- 37jili Customer Support: Our team is available 24/7 to help you access responsible gaming tools, discuss your options, or simply listen. Reach us at .